1 Introduction
Welcome to eq777. This Privacy Policy describes how eq777 ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your") who access or use the eq777 platform at eq777.bio (the "Platform"), including all associated games, features, promotions, and customer support services.
eq777 is committed to safeguarding the privacy of every Filipino player who trusts us with their personal data. We operate in a manner consistent with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, administered by the National Privacy Commission (NPC).
By registering an account on eq777, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform.
This Privacy Policy applies to all users of eq777, including registered players, visitors, and individuals who contact our support team. It should be read together with the eq777 Terms & Conditions.
2 Data Controller
For the purposes of the Data Privacy Act of 2012, eq777 acts as the Personal Information Controller in respect of the personal data you provide when using the Platform. This means eq777 determines the purposes and means by which your personal data is processed.
Where eq777 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, and analytics providers — those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with eq777's instructions and this Privacy Policy.
If you have questions or concerns about how eq777 handles your personal data, you may contact our Data Protection Officer at [email protected].
3 Data We Collect
eq777 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number | Yes — for KYC verification |
| Contact Data | Email address, mobile number, residential address (city/province, e.g., Manila, Cebu, Davao) | Yes — for account registration |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Yes — for deposits and withdrawals in PHP |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically collected |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Automatically collected |
| Communications Data | Support tickets, live chat transcripts, email correspondence | When you contact us |
| Verification Documents | Scanned copies of passport, driver's licence, national ID, utility bills, selfie photos | For identity and address verification |
eq777 does not knowingly collect sensitive personal information (such as health data, political opinions, or religious beliefs) unless specifically required by law or regulation. Where such collection is necessary, explicit consent will be obtained separately.
4 How We Collect Data
eq777 collects personal data through the following channels:
- Direct Submission: Information you provide during account registration, identity verification, deposit and withdrawal requests, contact form submissions, live chat sessions, or email correspondence with our support team.
- Automated Technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, pixel tags, and server logs. See Section 8 for full details on our cookie practices.
- Third-Party Sources: Where permitted by law, eq777 may receive data from identity verification providers, fraud prevention agencies, payment processors, and publicly available sources to supplement your profile and meet regulatory obligations.
- Gameplay Activity: eq777's gaming systems automatically record all bets placed, games accessed, wins and losses, bonus claims, and responsible gaming tool activations as part of normal platform operations and regulatory compliance requirements.
Note: Providing accurate information during registration is a condition of using the eq777 Platform. Submitting false or misleading personal data constitutes a breach of the Terms & Conditions and may result in account suspension.
5 How We Use Your Data
eq777 uses the personal data we collect for the following purposes:
- Account Management: Creating, maintaining, verifying, and securing your eq777 player account, including password resets and session management.
- Identity Verification (KYC): Confirming your identity, age (21+ requirement), and residency to comply with applicable Philippine regulations and prevent underage gambling.
- Payment Processing: Facilitating deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank; detecting and preventing payment fraud.
- Service Delivery: Providing access to all games and betting markets on eq777, including live dealer tables, JILI slots, bingo, virtual sabong, and sports betting.
- Regulatory Compliance: Meeting our obligations under Philippine law, including anti-money laundering (AML) requirements, responsible gaming obligations, and any reporting requirements to relevant authorities.
- Fraud Prevention & Security: Monitoring Platform activity to detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct.
- Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance through our 24/7 live chat and email channels.
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
- Marketing & Promotions: Sending you personalised offers, bonus notifications, and promotional updates — only where you have given explicit consent or where we have a legitimate interest. You may opt out at any time.
- Platform Improvement: Analysing usage data and player feedback to improve game offerings, website performance, and the overall eq777 experience.
6 Legal Basis for Processing
Under the Data Privacy Act of 2012, eq777 relies on one or more of the following legal bases when processing your personal data:
- Contractual Necessity: Processing is required to perform our contract with you — i.e., to operate your player account and deliver the services described in the Terms & Conditions.
- Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and responsible gaming mandates.
- Legitimate Interests: Processing is necessary for eq777's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
- Consent: Where no other legal basis applies — particularly for direct marketing communications — eq777 will seek your explicit, informed consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7 Sharing Your Data
eq777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:
- Service Providers: Third-party companies that help us operate the Platform — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools — receive data strictly necessary to perform their contracted functions.
- Regulatory & Law Enforcement Authorities: eq777 may disclose personal data to the National Privacy Commission, Philippine law enforcement agencies, financial intelligence units, or courts when required by law, court order, or regulatory direction.
- Anti-Fraud & AML Partners: Where necessary to prevent, investigate, or report suspected fraud, money laundering, or other illegal activity, eq777 may share relevant data with accredited fraud prevention agencies or financial intelligence bodies.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of eq777's business, your personal data may be transferred to the successor entity, subject to equivalent data protection standards.
All third parties with whom eq777 shares personal data are bound by contractual data processing agreements that restrict their use of your data to the specified purpose only and require them to implement appropriate security measures.
eq777 will never share your personal data with advertisers, data brokers, or unrelated third parties for profiling or behavioural advertising purposes without your explicit consent.
8 Cookies & Tracking Technologies
eq777 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
- Functional Cookies: Remember your preferences such as language settings, display options, and previously accessed game categories to personalise your experience.
- Analytics Cookies: Help eq777 understand how players use the Platform — which pages are most visited, how long sessions last, and where navigation issues occur — so we can improve our services.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated where you have given consent.
You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed on your first visit to eq777.bio. Please note that disabling certain cookies may affect the functionality of the Platform.
9 Data Retention
eq777 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
- Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
- Transaction Records: Financial transaction data is retained for a minimum of five (5) years as required by Philippine AML regulations.
- KYC Documents: Identity verification documents are retained for at least five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
- Communications Data: Support chat logs and email correspondence are retained for up to two (2) years for quality assurance and dispute resolution purposes.
- Technical & Usage Data: Anonymised analytics data may be retained indefinitely; identifiable technical logs are retained for up to twelve (12) months.
Where retention is no longer legally required and the data is no longer needed for business purposes, eq777 will securely delete or anonymise personal data using industry-standard data destruction procedures.